Refund, Returns, and Shipping Policy

We ship via USPS. We do not ship outside the US.

If you add a pre-order to your box which also contains in stock glasses, your box will ship once the pre-order arrives in our warehouse. 

All sales are final. We do not accept returns or exchanges. 

If your glass is broken upon arrival, email us with a picture within two days of the arrival date and we will respond with a label for you to send the defective item back and we will ship you a replacement.

Need help?

Contact us at viscidmatter@gmail.com for questions related to refunds and returns